Delivery & Shipping
What happens after I place my order?
After placing your order, we normally aim to dispatch it 2-3 working days after this. Unfortunately, we do not offer Express Delivery at the moment.
How soon will I receive my order?
Your order will be sent as Special Delivery and should be received 1-2 days after we have dispatched it. For example, if you place an order with us on a Tuesday and we take 3 working days to dispatch it after this and then it takes 2 days to be delivered, the latest you would receive your order will be the following Tuesday.
I've changed my mind and want to cancel my order
If after purchasing, you change your mind and want to return your order, this is of course fine, but this must be communicated to us no more than 14 days after you have received your order. The hair must not be opened or we will be unable to offer you a refund. As our hair bundles and lace wigs come sealed, we will know when its packaging has been opened or tampered with so you must ensure that it is still sealed in its original state when you return your order to us. We do not offer exchanges.
As long as the hair is still sealed and not opened, you can get in touch with us no more than 14 days after it was received and we will then instruct you on how you can return it. When posting an order back to us, it's important that you send this back to us tracked and signed for, if not, you risk it becoming lost and if this is the case, you will not receive a refund. We will not reimburse you for any postage fees, so please be sure you do want to go ahead with the purchase or get in touch with us first if you are unsure. If you decide to cancel you're order before you receive it, we can give you a full refund as long as we have not dispatched it. Once it has been dispatched however, you will have to wait to receive it and return it back to us unsealed and you will receive a full order refund once we have received it back (excluding what you paid to have it delivered back to us).
What postal service do you use?
We normally post through Royal Mail, but sometimes through Hermes as well.