Image by Jess Bailey

Frequently Asked Questions

Everything You Need to Know


What are the payment options?

You can currently pay for your order using a debit card, credit card or PayPal.

What is your return policy?

Everything you need to know about our returns policy can be found here 

What is your shipping cost and when can I expect to receive my order?

If your order includes any of our hair products, you will be charged £9.50 for shipping, even if its 1 bundle. For our gifts and accessories, if you are buying these separately, the shipping charge for these smaller items are free. Once your order is placed we aim to dispatch 2-3 working days afterwards. It is then shipped as a Special Delivery and you should receive your order 1-2 days after it has been dispatched. 

Is your quality of hair good?

Yes, we offer two types of hair - Signature and Premium. You can find out more about them here

I'm unsure of what type of hair to get

No problem! We're here to help. Just get in touch and we'll ask you a few questions to find out which hair would be best for you depending on what you're looking for. You can contact us on our support page, which can be found here

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