Refund Policy

Last updated: 29th August 2025

Thank you for shopping with Missnotebook. We want you to be happy with your purchase. Please read our policy below for details on returns and refunds.

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Digital Products (Non-Refundable)

• All sales of digital products are final.

• Once payment has been made, digital products cannot be refunded under any circumstances.

• This includes downloadable items, templates, and other digital content. Please ensure that you check product details carefully before purchasing.

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Physical Products (UK Orders Only)

• If you are not satisfied with a physical product, you may request a return within 14 days of receiving your order.

• To be eligible for a refund:

  • The item must be returned in its original condition, unused and undamaged.

  • You must contact us first to request a return authorisation and we will provide you with the return address.

• Please note:

  • You will be responsible for the cost of return shipping.

  • We cannot be held responsible for items lost or damaged in transit when returning to us. We recommend using a tracked service.

• Once we receive your returned item, it will be inspected:

  • If it is in the same condition as when it was sold, a refund will be issued to your original payment method.

  • If the item is used, damaged, or not in its original condition, we will be unable to issue a refund.

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Exclusions:

• Refunds are not available for:

• Digital products.

• Items returned after the 14-day period.

• Items not returned in good condition.

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Processing Time

• Approved refunds will normally be processed within 7–10 working days after we receive and inspect your return.

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Questions

If you have any questions about this policy or need help with a return, please contact us:

Email: infomissnotebook@gmail.com